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Description

SHIFT: Day Job

SCHEDULE: Full-time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

Qualifications

Job Description

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1. Extensive hands on experience with Siebel Configuration. Candidate should have following configuration skills:

a. Configure BC Fields, View Modes, Joins, MVLs, User Properties, Pick Maps etc. inside Business components

b. Configure List Columns, Controls, Toggles, User Properties, Web Templates etc. of the Applets

c. Configure Views

2.Extensive hands on experience with Siebel Server – Side scripting

3.Extensive knowledge of creating/editing Workflows inside Siebel Tools.

4.Knowledge of creating/updating Action Sets and Runtime Events

5.Good hands on knowledge of EIM including EIM Table Mapping

6.Some hands on experience with Open UI. JQuery/JavaScript/CSS skills in order to provide small UI enhancements

7.Good Debugging and Log/FDR analysis and troubleshooting skills

8. Good knowledge of Siebel Order Management along with troubleshooting skills and performance optimization

9. Excellent communication and presentation skills

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