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Job Detail
Career Level
Officer
Experience
0 - 2 Years
Gender
Both
Qualifications
Graduation
Job Description

• Develops implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
• Reports an individual’s progress and identifies additional training need
• Assist in program development when there are new products and/or servic
• Providing, monitoring, evaluating and recording effective training activitie
• Design specific training programs to help develop or improve job-related skill
• Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materia
• Able to effectively assist users with questions and problems associated with the use of desktop systems
• Responsible for trainings of the new recru
• Responsible for conducting refreshers trainings when require
• Responsible for conducting training for any new offer/product being introduced in the marke
• Responsible for developing and updating the training manuals/mate
• Responsible for conducting Training Need Analysis
• Responsible for measuring and maintaining competencies of CSE staff at a set standard.
• Responsible for contributing to manage team objectives through team wor
• Participate in all team meetings and team building/Motivational exercises on daily / weekly / monthly basis.
• Responsible for training calendar, scheduling, feedback and resul
• Responsible for conducting competency-based quizzes to gauge impact and do TNA.