Business Performance Lead


Job Description

Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation.

Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region .


Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Business Performance Lead role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way to deliver a first-class service.

As a Business Performance Lead in Careem, you will have the chance to grow in different business areas and understand the core strategies underlining marketing, sales, customer relations, problem solving and analysis. You will be responsible for handling the core of our business which is our captains. The Supply Lead will mainly be handling key day-to-day activities that will assist the team in the growth, performance, and quality of the supply.

A Business Performance Lead day-to-day responsibilities include, but are not limited to:

Measure, improve, and maintain Performance impact metrics
Maintaining day-to-day records of supply growth, performance, and quality
Troubleshooting supply problems, analysis and reporting of the issues, solving and assisting in the implementation of solutions
Responsible for commercial analysis of pricing and incentives
Responsible for budget, business planning and forecasting
Review and provide feedback of overall business through metrics, dashboards and regular analysis of our systems and processes
Provide analytical support to various other teams
Use an agile approach to determine the best use of data to develop predictive models and perform analysis in line with business requirements


The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:

Educated to BS level (or equivalent) within a subject relevant to the position
Minimum 3 years of experience
2 years hands-on experience of SQL
Ability to get hands-on in a complex operational environment
Ability to manage multiple tasks and work to tight deadlines
MS Excel analysis and reporting tools (high proficiency)
Excellent technical proficiency, literacy skills and a competent computer user
Experience working within a similar role is highly desirable
Experience working within the technology industry/start-up environment is highly desirable

We’re looking for someone who can take ownership, who is of service and who shoots to the moon and beyond. Is this you? We’re looking forward to seeing your application!

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