1. Supports to NOC and field technicians in handling emergencies till the issue is resolved within agreed Service Level Agreement. Support in preparation of RCA reports for those emergencies or incidents.
2. Responds on a timely basis to all communications within and outside the organization.
3. Plans assigns and directs the employees who are engaged in the installation, maintenance, and operation of different telecommunication systems and support equipment.
4. Assists the O&M Supervisor Region with the acceptance of new sites, assigning to teams & informing to all relevant people.
5. Ensures that the Field Technicians are executing their assigned work according to quality and standard.
6. Ensures proper care of all company assets assigned to his/her area such as tools, mobile DG’s, vehicles, accommodations etc.
7. Validates the reports and information from field technicians.
8. Assist the O&M Supervisor in planning Preventive & Corrective maintenance, implementing, monitoring, and follows up with issues found till closure.
9. Gives recommendations to the O&M Supervisor accordingly. Resources include but not limited to Human, tools, equipment & transportation.
10. Ensures that teams have the necessary tools and transportation.
11. Ensures proper communication with the client and within organization in form of mails, meetings, calls, reports etc.
12. Demonstrates the ability to think critically and proactively, anticipates risks and prepares solutions in advance.
13. Ensures availability of spares and enough fuel on cell sites within his/her area, with the help of the O&M Supervisor, provides regular feedback about the status and escalates if required.
14. Reports and investigates any incident (Fuel theft, etc…) according to the process.
15. Ensure the right consumption for fuel and spares in his/her area.
16. Ensures all documentation and reports are created and shared within the company and client on time.
17. Coordinates within the company and with the client at all levels for performing his/her duties.
18. Network Performance & Management system entries need to ensure each site activity.
Job Type: Full-time
Salary: Rs35,000.00 to Rs50,000.00 /month
Experience:
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