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Organizational Context and Scope:-

Under the overall supervision of the Chief of Mission (CoM) or Chief Migration Health Officer (CMHO) and the direct supervision of the Chief Migration Health Officer (CMHO) or Chief Migration Health Nurse (CMHN) or Senior Migration Health Nurse the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC).

Responsibilities and Accountabilities:-

 

Call Centre overall duties:

 

 

 

Reception and Data Entry overall duties:

 

a. receiving and explaining the registration process to applicants.

b. checking applicant’s identity.

c. entering biodata of the applicants in the appropriate platform.

d. taking photos using webcam and loading the image to the appropriate platform; and,

 

e. printing of medical forms, consent forms and other necessary documents.

 

Required Qualifications and Experience:-

• University Degree with at least two years of relevant working experience.
• OR
• Secondary School Diploma with at least four years of relevant working experience.
• Certificate in IT/Data entry is an advantage.
• Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one.
• Typing speed of at least 60 words per minute.
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage.